Three quarters of UK over 65s with main bank accounts want face to face banking. Research shows they want to be able to undertake at least one of ten banking tasks in person, at a branch, or a Post Office or at building society premises. Half want to deposit cash or cheques, 38% want to withdraw cash. Other activities include starting bereavement procedures – cited by 29% – opening a new or additional account (28%) and amending or cancelling direct debits or standing orders (25%). Though half of older people now bank online, Age UK is calling for improvements in the new Financial Services and Markets Bill to protect older customers by ensuring their needs are met. The Charity says it “ believes that there are still significant numbers of older people who are digitally excluded or unable to manage their finances online because of health issues or a lack of knowledge or confidence. Others are unable to meet the costs of having a broadband connection and buying the hardware – likely to be an increasing problem as the cost of living crisis deepens.”

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