A multi-generational workforce isn’t a corporate “nice-to-have” for the retail financial services industry “it’s the key to future growth, resilience, and trust in the sector”. So argue two experts with 40 years combined experience in the sector. The industry is facing a squeeze: a rapidly ageing workforce, shifting client expectations, and intensifying competition for talent. Older workers are retiring without succession plans or fresh talent to replace them, and the fastest growing market — older consumers — want experienced advisers who understand their needs. But most firms still haven’t adapted to the scale of the challenge.
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