Following reports that rail operators are planning to phase out paper tickets and BT is to dispense with landlines, concern is emerging that older people with limited or non existent online skills may become increasingly isolated. Citing one vivid example of the impact of technology’s relentless march, Ros Altmann, Conservative peer and former pensions minister, recently described being contacted by an elderly woman who no longer drove to a nearby park because she was unable to download the required parking app.

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